Frequently Asked Questions
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Many employees volunteer with local fire departments, schools, and charities. The company also donates toys and supports child-focused events and organizations.
We meet or exceed American labor and safety standards, engage employees in open dialogue, and treat all stakeholders with fairness and respect.
All of our NameTrains are rated for children 3 years and up due to the small parts required in the wheel system. We recommend keeping the train cars on the shelf until your child is old enough to play with them. For purchases of names for newborns, we offer the NameTrains wall mount track to display as nursery décor.
Yes, every NameTrains letter with color (brights or pastels) has paint on both sides. The edge of the letters is black.
For stores interested in selling our products, please use our dealer inquiry form to contact our sales manager. We primarily sell to brick & mortar stores, and do not allow reselling on Etsy or Amazon.
You can find our wood products at hundreds of stores across the country. Please use our dealer locator to find a store close to you, and call ahead to see which of our products they carry.
Yes. Prices and availability may change without notice. We may also update product patterns as needed.
The finish details are listed on each product page on our website. If you’re unsure, contact us directly.
All of our NameTrains are rated for 3+ year olds due to the small parts required in the wheel system. We recommend keeping the train cars on the shelf until your child is old enough to play with them.
For purchases of names for newborns, we offer the NameTrains wall mounting track to display as nursery decor.
For purchases of names for newborns, we offer the NameTrains wall mounting track to display as nursery decor.
Our materials are below detectable lead levels (under 10 ppm, compared to the 90 ppm federal limit). However, since trace lead can naturally occur, we do not use the term “lead-free.
We build toys to last for generations, going beyond basic safety requirements to ensure long-term quality and durability.
We’re happy to repair or replace broken or malfunctioning parts. However, the item must be returned to us—we do not supply parts for self-repair.
2-day shipping refers to transit time only. We cannot guarantee orders will be processed same day. Contact us if you have particular delivery needs or for overnight shipping.
Yes! For example, during Visit Santa Day, children can receive a photo with Santa. Follow us on social media to learn more about local events.
We actively reduce our environmental impact through waste reduction, recycling, and sourcing from responsible suppliers.
Yes, all of our track functions with BRIO™ and other wooden track systems. We decorate the tracks with printed graphics so the look will not be the same, but rails and functional pieces work exactly the same. If you have track from another brand and want to double check, please contact us to confirm compatibility.
Yes. All finishes and inks used on NameTrains are non-toxic per U.S. safety standards for children's toys. Every toy undergoes rigorous third-party safety testing to comply with federal regulations.
We offer multiple levels of customization depending on your specific needs. You can personalize your item at checkout for items that allow it. These include our Yoyos, whistles, cutting boards, NameTrains and more.
Yes. All original designs are copyrighted by Maple Landmark, Inc.
Your information is used only to process and support your order. Phone numbers: used for order issues only. Email addresses: for contact or promotions (if permitted). Mailing addresses: rarely used for promotions.
No. Age recommendations are based on safety—not just ability. Younger children may still be at risk, especially if they mouth objects.
Yes, we follow all rules set by the U.S. Consumer Product Safety Commission, including the CPSIA of 2008. Our toys are tested every two years by USA-certified third-party labs.
Phthalates are an additive to plastics; testing is unnecessary for our wood, since our products are not made of plastic. Our finishes are tested, just in case.
All of the finishes we use on children’s products are regularly tested to meet the federal child safety standards for lead and other chemicals. Product listings have the finish used in the detail section, so we encourage parents with children who have certain sensitivities to preview details before purchase.
We guarantee our products against defects or breakage. If a problem occurs, return the item (shipping paid) and we will repair or replace it free of charge. We do repairs; we do not provide replacement parts for self-repair.
Replacements for some lost loose parts can be purchased directly from us. Typical replacement parts can be found in the Spare Parts section of our website. Contact us for other items.
